Operations Supervisor

Responsibilities

• Lead & Develop People:
• Build and develop a high-performing operations team in a multi-shift environment.
• Coach associates and team leads to improve capability, ownership, and confidence.
• Create clarity around expectations, performance standards, and behaviors.
• Conduct regular feedback conversations and support individual development.
• Foster a culture of respect, psychological safety, and operational discipline.
• -Lead by example and be a champion of all company policies, including safety, attendance & security
• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages
• Drive Structured Execution:
• Lead daily shift huddles and align teams around production targets and priorities.
• Ensure compliance with SOPs, documentation standards, and GMP-style controls.
• Monitor performance vs. plan and proactively remove obstacles for the team.
• Maintain visual management systems and reinforce accountability for KPIs.
• Support onboarding and structured training to ensure consistent employee experience.
• Ensure Quality & Compliance:
• Safeguard strict chain-of-custody and traceability standards.
• Enforce quality checkpoints and minimize process deviations.
• Identify root causes and implement corrective actions with the team.
• Maintain a safe and compliant work environment.
• Partner & Scale:
• Collaborate cross-functionally with Quality, Security, HR, and Operations peers.
• Contribut

Additional Information

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business. Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team. Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder. Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland und Frankreich. Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens. We are building our inaugural European operation in Frankfurt and are hiring multiple Operations Supervisors to lead teams across all functions. These are hands-on leadership roles in a structured, quality-controlled light production environment. Beyond delivering daily results, you will play a critical role in building team capability, establishing strong routines, and creating a culture of accountability, trust, and continuous improvement. Our operation handles high-value, serialized collectibles where precision, documentation, and chain-of-custody standards are essential. A structured, GMP-style mindset combined with strong people leadership is key to success in this role. You'll report to an Operations Manager and work onsite at our Frankfurt location.

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