IT Change Management, Senior Analyst

External

Interac · Toronto, Canada

Full-timeHybridToday

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About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: The vacant IT Change Management, Senior Analyst role will report to the Leader, Process & Operational Excellence. This role is responsible for the effective execution, governance, and continuous improvement of Interac's enterprise Change Management practice. Guided by ITIL 4, Interac Change Management policies, and industry-recognized control frameworks, this role ensures that changes to production and pre production environments are assessed, authorized, prioritized, planned, implemented, and reviewed in a manner that balances speed, stability, risk, regulatory compliance, and business outcomes.

Responsibilities

Managing complex internal/vendor/partner changes with an emphasis on minimizing production, financial and reputational impact for the organization

Providing leadership, direction, and expertise for planning critical changes across multiple environments and platforms

Managing the overall timeline of the change management components, identifying cross-functional dependencies, key milestones, and critical paths, and ensuring that the overall schedule remains aligned with business objectives

Conducting comprehensive risk assessments and ensuring the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies

Reviewing and prioritizing Change records, chairing the Change Advisory Board (CAB) and representing INTERAC at vendor /partner CAB meetings

Utilizing appropriate systems and tools to maintain the configuration management system, including the Configuration management database (CMDB)

Maintaining a change calendar with clear visibility for stakeholders and change sponsors

Developing communication and training strategies to ensure the enterprise-wide adherence to the Change management process

Implementing the patching policy in conjunction with internal teams and coordinating patching cycles with multiple vendors and partners

Coordinating and driving implementation plan walk throughs with internal and external teams, and ensuring changes are scheduled in accordance with Enterprise Change management policies

Conducting regular audits of the change management process and driving process optimization initiatives

Preparing and publishing key change metrics, KPIs and reports for delivery to executives and senior management

Supporting BAU operations with Release, Incident, Problem and Request Management

Participating in 24/7/365 rotation after hours change and incident management support

What You Bring:

5+ years of experience in progressively responsible technology and operations roles within complex IT environments, including IT Service Management (ITSM), operations support, and service delivery.

5+ years of experience in progressively responsible Change Management or Change Enablement roles supporting production environments.

Demonstrated experience operating within enterprise governance models, balancing delivery timelines, risk management, and service stability.

Strong working knowledge of ITIL v4 practices, with deep expertise in Change Enablement, and working knowledge of Incident, Problem, Release, and Request Management.

Proven ability to apply ITSM best practices pragmatically within fast‑paced, high‑availability, and regulated environments.

Experience supporting Change Advisory Boards (CAB), including preparation, facilitation, risk articulation, and stakeholder alignment.

Strong analytical and critical‑thinking skills, with the ability to assess change risk, dependencies, and cumulative impact across services and platforms.

Demonstrated ability to interpret and apply enterprise policies, control frameworks, and risk tolerance in day‑to‑day operational decision‑making.

Experience supporting audit and regulatory requirements, including evidentiary documentation, traceability, and control validation for Change Management processes.

Hands‑on experience using ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms to manage Change records, workflows, approvals, and reporting.

Experience ensuring accurate service and configuration impact visibility within Change records to support ri

IT Change Management, Senior Analyst

About the role

Responsibilities

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