Patient Services Representative (PSR) - Children's Super Ninos Clinic at Oumedicine

Patient Services Representative (PSR) - Children's Super Ninos Clinic at Oumedicine

Additional Information

Position Title: Patient Services Representative (PSR) - Children's Super Ninos Clinic Department: Children's Super Ninos Clinic Job Description: Preferred Qualification: Bilingual, English and Spanish speaking. Shift: Full-Time, 8a-5p The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Schedules patient appointments, either by telephone or in person. Provides information about clinic operations. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate people. Coordinates schedules as directed to patients requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Distributes encounter forms and inspects the form for completeness and accuracy. Ensures the resident and faculty signatures are on the encounter form and chart. Copies insurance cards and uploads into the EMR as appropriate. Balances and closes personal Cash Drawer Reconciliation, daily. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.) Promotes the organizations Patient Portal for communication between patient and clinic. Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Makes up new patient charts and/or packets of information. Talks to patients about financial accounts. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any. Monitor and act on WQs in EMR for Referrals. General Responsibilities Performs other duties as assigned.