Software Installation Engineer - Southwest Region

Benefits

Additional Information

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. Executes the installation of a technical discipline at the installation site. Key Responsibilities: Works with physical and virtual environments, operating systems, databases and other software and networking technologies. Reviews scope of work for assigned tasks to ensure all hardware and software components are available. Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements. Completes all necessary task documentation to meet Varian's Quality processes and procedures. Maintains customer system inventories using Site Equipment Configuration documentation or equivalent. Keeps current on Varian products and technologies through both internal and external training and certification. Creates and maintains an account with VCS (Vendor Credentialing System). Teams with project management, local service and hardware installation teams to provide World Class Customer Service. Requires limited direct supervision. Performs upgrades and new installations as well as team leader duties on small to medium scale software projects. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. Report by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and procedures. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Advise less experienced Installation Representatives in technical matters. Proficient computer usage and debugging skills Knowledge of and sound professional experience with Microsoft based server operating systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spoken Comprehensive knowledge of networks and networking techniques Functional knowledge of Citrix and VMWare technologies Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems. Associate's Degree or equivalent experience 1-3 years of directly related and transferrable experience Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks D