Servicenow Developer

Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
• Additional Skills:
• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Eagerness to learn and contribute to a fast-paced environment.Ability to work independently and as part of a team.

Additional Information

Responsibilities & Activities: - Design, develop, and implement solutions using ServiceNow platform capabilities. - Collaborate with multi-functional teams to gather and understand business requirements. - Customize and configure ServiceNow applications based on business needs. - Develop and maintain ServiceNow workflows, forms, scripts, and reports. - Provide technical expertise and support for ServiceNow implementations. Experience & Competency: - 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules. - Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices. - Experience in configuring ServiceNow workflows and forms. - Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc. - Experience with User Management including groups, users, roles, ACLs, etc. - Excellent problem-solving and communication skills. - Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

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