Senior Associate - Operations

About the role

As Senior Associate - Operations , you will ensure smooth day-to-day administration and transport operations for client locations - with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations. You will manage transportation operations end-to-end - from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards - while serving as the first point of contact for employee transport-related support.

Responsibilities

• Transport Operations & Daily Routing
• Generate and share accurate cab routing lists daily for security escorts.
• Optimize routes to minimize travel time and costs while maintaining service quality.
• Update and confirm daily escort security service for each trip.
• Compliance & Safety Governance
• Ensure vehicles and drivers have up-to-date, compliant documentation.
• Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols.
• Employee Enrollment & Support
• Enroll employees in the transport tool and share trip details via SMS/app notifications.
• Address employee queries promptly via phone or email with strong responsiveness and closure discipline.
• Event & VIP Transportation
• Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination.
• Audits, Tracking & Vendor Performance
• Conduct weekly audits on cabs and transport operations to maintain quality and compliance.
• Maintain monthly vendor scorecards and track service performance and improvement actions.
• Site Operations Support
• Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance.
• What You Bring
• Qualifications & Experience
• Bachelor's degree in Business Administration, Office Management, or a related field.
• 4+ years of experience in operations / administration roles, preferably in fast-paced environments.
• Key Skills
• Strong organizational and multitasking ability with high attention to detail.
• Strong customer orientation with excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers.
• High confidentiality and maturity in handling sensitive information.
• Flexibility and adaptability to changing priorities and operational demands.

Requirements

• Knowledge of technology products (networking equipment, laptops, printers).
• What Success Looks Like - Globalization Excellence (GE)
• Daily cab routing, escort confirmation, and transport scheduling run predictably with minimal errors and escalations.
• Strong safety and compliance posture - documentation is current, audits are regular, and vendor adherence is consistent.
• Employees experience reliable support - queries are handled quickly with clear communication and follow-through.
• Vendor service quality improves through disciplined tracking, audits, and measurable scorecards.
• Event and VIP transportation is executed smoothly with strong planning and zero last-minute surprises.
• If you enjoy ownin

Benefits

Additional Information

About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used - and deliver results that matter. For over two decades, we've partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We're known for being data-led, execution-focused, and outcome-driven - not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn't for everyone. It's for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions - not just presentations. Why Globalisation Excellence (GE) Zinnov's Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end - from Design & Discovery to Build, Scale, and Run. In GE, you don't work in silos. You: Own complex, end-to-end client journeys Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution - and where talent plays a defining role.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at zinnov? Share your experience