Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team.
Type of Opportunity: Full time
Job Exempt: No
Job is based: Presbyterian Hospital
Work Shift: Varied Days and Hours (United States of America)
Responsibilities
Now hiring Call Center Representative-Hospital location
Some key responsibilities include:
As applicable to all Contact Centers throughout PHS Enterprise
Note: Customer = member or patient. Partner = provider or practitioner office, broker or employer. A customer or partner is anyone you may come into contact with either by telephone, email, E-Business or in-person contacts.
Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements Available to take calls at the scheduled time, and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounters.
Develop and maintain positive customer relationships, delivering exceptional customer service that meets/exceeds expectations in all customer contacts/ service functions. Promote customer satisfaction/loyalty through quality contact and timeliness of responses.
Requirements
High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department.
Claims processing experience in managed care with possible enrollment experience is preferred.
Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff. Written communication skills as well as business writing and presentation skills are required.
Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medica
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
Location Address:
1100 Central Ave SE
Albuquerque, NM 87106-4930
Compensation Pay Range:
Minimum Offer $16.79
Maximum Offer $24.95
Now Hiring: Call Center Representative-Hospital location
Phsorg · Presbyterian Hospital