Team Leader - HR Operations GBS

Requirements

• Excellent communication skills in English, written and verbal.
• Experience in HR Operations or Shared Services with exposure to multi‑country environments.
• Transition management expertise (Americas experience required).
• Knowledge of Lean, Six Sigma, or similar process improvement methodologies.
• Ability to manage audits, controls, and governance frameworks.
• Strong stakeholder management across geographies and functions.
• High attention to detail with focus on accuracy and compliance.
• Ability to coach and develop people.
• Quality focus with knowledge of tools and techniques for process improvement.
• Proven people management experience.
• Flexibility to work in rotational shifts (Europe & Americas).
• Your Background
• Graduate in any discipline (MBA in HR is a plus).
• Green Belt Six Sigma certification preferred.
• 10-13 years of experience in HR Operations or Shared Services, including 3+ years in people management.
• Work Schedule
• This position operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.
• Equal Employment Opportunity
• Reasonable Accommodations
• Ba

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value - not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like. Your Role in the Transformation As a Team Leader in HR Operations GBS, you will lead a team that delivers accurate, consistent, and trusted HR services across regions. You'll oversee operations, guide transitions, and ensure compliance while driving improvements that elevate the employee experience. This role places you at the center of Baxter's transformation, where your leadership will empower people, strengthen processes, and set new standards for operational excellence. What You'll Drive and Deliver Act as Supervisor and SME for HR Operations, with deep understanding of ERP systems. Manage end‑to‑end Pre‑Payroll and HR Operations functions with strong domain knowledge. Apply ERP expertise (SAP, Oracle, HR Web, ServiceNow, Workday) to streamline workflows. Guide the team in decision‑making and process improvement initiatives. Maintain monthly dashboards including KPIs, performance scorecards, and balanced metrics. Ensure quality parameters and SLAs are consistently met. Partner with transition teams to embed new HR projects smoothly and on time. Safeguard data integrity across HR systems, reinforcing Baxter's reputation for reliability. Implement best practices to elevate HR service delivery at the business unit/area level. Identify gaps, propose solutions, and implement changes to mitigate risks. Drive performance improvement and foster positive change in people management. Apply analytical skills, presentation expertise, solution design, and proficiency in MS Office and HR platforms.

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