Distribution Operations Associate-Mastering

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Job Posting Title: Distribution Operations Associate-Mastering Req ID: 10151340 Job Description: Department/Group Overview: Disney Entertainment & ESPN Technology On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. Additional details to include (optional): Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come. Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day - from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more. Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news. Content Operations is ultimately responsible for successfully delivering Disney's entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain - the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific. The Distribution Operations Mastering department are responsible for the mastering of all titles produced by 20th Television, ABC Signature Studios, Freeform, FX Productions, Disney Branded Television, Hulu, and other production entities, including content acquired for Disney+ and Hotstar. The Distribution Operations Mastering department liaise with studios, production companies, post-production, third party audio and QC vendors to acquire, QC, prepare and transform both preliminary and final materials for localization, servicing, and global archival purposes. The Mastering department are the gateway between production and consumption of over 300 television series enjoyed by global audiences on multiple platforms including Disney+, Hulu, Hotstar, FX, ABC Network, Disney Channels, and Freeform. Job Summary: The Mastering Distribution Ops Associate must be technically knowledgeable and effective in gathering and understanding of business requirements, technical specifications, schedules and workflows. The Mastering Distribution Ops Associate coordinates with the post production teams and third-party vendors to ensure timely, accurate, and efficient delivery; and "owns" the customer relationship between internal clients/stakeholders. In addition, the Mastering Distribution Ops Associate is a hospitality specialist who delivers excellent customer service by interacting comfortably with creative and executive team members. He/she must possess flexibility and creativity and be willing to assume challenges and increased responsibility, including handling routine matters in Manager's absence as well as keeping an eye out for ways to improve workflows/increase efficiency, etc. Project Management: Coordinate the day-to-day delivery priorities while also forecasting the optimal approach to maximize resources. Additional tasks include: Scheduling, status updates, reports, managing metrics, resolving issues, system status updates, billing, facilitate meetings and manage tracking and communication of assigned show schedule(s) and mastering progress across stakeholder groups. Assist in assigning day-to-day priorities of third-party vendors and assist them to ensure they are set up for success while performing their work. Client Services and partner management: The building and fostering of relationships with our customers and partners - being a friendly and helpful person who is happy to serve our clients and facilitate smooth deliveries with our partners. Support management, partners and customers in understanding their Mastering Schedule needs and liaises with other departments and partners (i.e. Localization, Servicing, Global Content Ops, Studios, Total Quality Management, etc.) to ensure proper coordination and communication across teams. Maintain daily communication regarding the status of the work. Due to the nature of production and postproduction, there is the need to proactively communicate how changing schedules impact work and timelines. Data entry must be entered in a timely manner. Process Improvement & Innovation: Identify opportunities to improve existing workflow

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