System Support Specialist

Responsibilities

• Provide excellent application support on the phone, in person and through ServiceNow ticket resolution. Ensure service levels are met. Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolutions to address issues.
• Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed.
• Define problems, analyze symptoms, perform root cause analysis, and document resolution.
• Provide excellent customer service to customers and end-users.
• Support 3rd party products that interface with core ERP. Examples are Billtrust, Worldview, Saberis, Esker AP Automation, Avalara, Versapay and Worldpay.
• Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration. Will assist in the planning, executing, and implementation for these projects.
• Train team on any new process or procedures and to keep team updated with new changes.
• Stand in for the Manager, assist and provide support.
• Direct Manager Direct Reports:
• Travel Requirements:
• System Support Specialist role at the company requires occasional travel, to various company locations for Training and experience.
• Physical Requirements:
• Working Conditions:

Requirements

• High School Diploma, GED or equivalent required. Bachelor's degree in IT, Business, or related field preferred.
• 3+ years of experience supporting a fully integrated software solution (ERP) Agility knowledge would be an advantage,
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated adaptability to fast-paced, dynamic environments.
• Experience with ServiceNow or other ITSM tools.
• Previous experience in the distribution industry would be ideal.
• Strong organization and time management skills.
• Strong interpersonal skills for interacting with team members and customers.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Minimum Education:
• Preferred Education:
• Minimum Years Of Work Experience:
• 3 years in Agility/Application Support or similar role with a large scale enterprise environment.
• 1 x Late shift every week, and on call schedule to include weekends usually every 5-6 weeks.
• Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!
• Job Location: SRS Distribution - McKinney
• 7440 State Hig

Benefits

Additional Information

Position Purpose: The System Support Specialist role focuses on delivering exceptional technical support by diagnosing and resolving hardware and software issues efficiently, thereby reducing downtime and enhancing productivity. By collaborating with cross-functional teams and end-users, the Specialist fosters a secure, efficient technological environment aligned with business objectives, ultimately driving operational excellence and innovation within the organization.

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