Residential Worker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: This role is focused on providing a secure environment, additional coordination, and support to the tenants of various facilities. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community. ACCOUNTABILITIES: Incumbents may perform all, some, or similar range of duties as below. - Assists with providing safety and protection to all clients/guests within the facility. - Collaborates with support staff, administration, and counseling teams to maintain a supportive and coordinated environment. - Responds appropriately to building safety systems, including alarms, panic buttons, and door security mechanisms, as required. - Participates in regular room checks, client counts, and general monitoring activities, including documentation preparation. - Regularly checks the building to ensure a safe and orderly environment. - Monitors and reminds clients to attend scheduled internal and external meetings and appointments. - Escorts and supervises clients during external activities, events, and functions as required. - Provides ongoing support to clients and facility operations throughout the shift. - Represents the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army. - Other related duties as assigned. FINANCIAL AND MATERIALS MANAGEMENT: - May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources. - May be authorized to handle small amounts of cash, including disbursements and collections. - May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times. WORKING CONDITIONS: - Work is primarily performed indoors within a ministry unit or facility. - The role requires standing, walking, bending, and lifting of items up to 40 pounds. - The incumbent may interact with individuals displaying challenging behaviours. - This role may require shift work, work over weekends, statutory holidays and extended hours. - Standard hours of work will be overnights. EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications: - Completion of High School diploma plus a specialized coursework or formal post-secondary certificate program. - Must possess (or be working towards) an intermediate driver's license with Community Service Certification. - Certification in Food Safe, First Aid and CPR. . Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion. Experience and Knowledge Requirements: - At least one year of related experience is a minimum requirement for this role. - At least basic computer skills. - An alternative level or combination of education and experience may be acceptable. Skills and Capabilities: - Willingness to develop an understanding and support for the mission and purpose of The Salvation Army and its implications as related to position responsibilities. - Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. - Ability to offer personal care in a respectful manner, to assess and report changes in physical and emotional well-being and to offer a compassionate approach to each client and their family. - Good oral and written communication skills. - Display initiative in identifying and completing work to be done. - High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility. - Strong organizational skills and the ability to follow detailed instructions accurately. - Adaptability to change and frequent interruptions. - Ability to work effectively in a team-oriented environment and take the initiative. - Demonstrated patience, understanding, and professionalism in all interactions. - Demonstrated attention to detail with good analytical and problem-solving skill