Principal Business Process Consultant-CRM

External

Servicenow · Addison, IL

Full-timeRemoteToday

CRM

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About the role

Lead CRM and Industry Workflow consulting engagements on the ServiceNow platform. Analyze and redesign end-to-end sales, service, CPQ/CLM, order and field service processes; run workshops, translate requirements into user stories and test plans, define KPIs, and drive adoption and change management. Advise senior leaders, collaborate with technical teams, and support pre-sales while contributing playbooks and accelerators.

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