Customer Programs Manager, Customer Advisory Boards

External

Anthropic · San Francisco, CA

$255K–$320K/yrFull-timeOn-site1mo ago

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About the role

This role owns Anthropic's Customer Advisory Board program end to end: the charter, the membership, the programming, and the action tracking. The CAB is one of the most visible programs we run, and the bar is high on both executive presence and operational excellence - the right person runs the program, keeps a small number of our most important customers engaged over time, and represents their voice internally. Our CABs are standing bodies of executives from our top accounts who shape Anthropic's roadmap, GTM, and enterprise priorities. You'll curate membership in partnership with senior Sales leadership, create agendas with Product Marketing and Product, shepherd the programming and experience design through Strategic Events, and make sure every discussion produces committed follow-ups that actually get delivered. You'll be a key interface to Sales leadership and to the CAB members themselves, and a trusted voice for those customers inside Anthropic between meetings.

Responsibilities

Own the CAB program end to end: charter, membership, meeting cadence, programming, and action-item follow-through.

Partner with senior Sales leadership to nominate, recruit, and maintain CAB membership; keep the roster current as accounts, sponsors, and priorities evolve.

Design each CAB meeting's agenda with Product Marketing, Product, and Solutions - framing the strategic questions we want customer input on and the content we'll bring.

Serve as the single point of contact for CAB members and their executive assistants - invitations, logistics, prep materials, and between-meeting touchpoints.

Run the CAB readback loop: capture what customers told us, route it to the right owners in Product and GTM, and track follow-ups to closure so members see their input move the company.

Coordinate with other customer program teams (EBCs, EAPs, co-marketing, references) so CAB members are not over-asked and every engagement across programs is intentional.

Partner with Strategic Events on venue, production, and run-of-show; with Editorial on any research or thought leadership presented; and with Segment leads on account-level follow-through.

Report on CAB health and impact to Marketing and Sales leadership: attendance and engagement, themes and asks from members, and the status of commitments made back to them.

Be a standing voice for CAB customers inside Anthropic - surface their priorities to the teams making the decisions.

You may be a good fit if you have

7+ years in B2B enterprise marketing, customer marketing, or executive programs, with meaningful time spent running CABs, executive councils, or a comparable standing executive program.

Directly run a Customer Advisory Board or executive-facing program at an enterprise technology company - owning membership, agenda, and follow-through, not just logistics.

Credibility with Fortune 500 C-suite and VP-level customers; you have personally hosted executive conversations and maintained those relationships between meetings.

Strong program and operational instincts - you can hold a charter, a member roster, a meeting series, and a commitments tracker in your head and keep all of them moving without dropping threads.

A sharp point of view on what makes an executive program worth a member's time - and the taste to push back on agenda content that won't clear that bar.

A track record of partnering closely with Sales leadership (as well as CRO/CCO offices) and of being trusted by AEs to represent their top accounts.

Crisp written and verbal communication; you can brief an executive in three bullets, write the pre-read behind it, and send the right follow-up afterwards.

Comfort operating cross-functionally as a single-threaded owner - you define remits with adjacent teams (events, PMM, product, solutions) so customers experience a seamless program.

Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$255,000 - $320,000 USD

Logistics

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements

Customer Programs Manager, Customer Advisory Boards

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