Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and discretion
Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor/manager
Main Duties
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Required Skills/Qualifications
Minimum of 3+ years' experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
OpenTable experience
Salesforce and Opera experience is a plus
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday's (as needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Work indoors and outdoors
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of in
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
Scope of the Job
At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.
A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation's arrival.
Sohohouseco · NY