Amazon Development Center U.s · Seattle, WAPrepare for this interview
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Enterprise Engineering organization manages one of the largest macOS client fleets in the world. Our focus is to consistently raise Amazon's security bar while ensuring a smooth productivity experience for our end users. We are a team of builders managing the solutions for Amazon's global macOS client fleets. We use AWS products to evolve traditional enterprise tools and services at a large scale. We are looking for a Systems Development Engineer with extensive macOS knowledge of Fleet Management, troubleshooting expertise, development background, and strong knowledge of macOS performance troubleshooting. If you are passionate about technology, enjoy working with others, and like to solve technical challenges, keep reading. In this role, you and your team will directly influence Amazon's macOS experience roadmap. You will use native AWS services, external 3rd party services, and DevOps patterns to manage a growing fleet of macOS client devices. This is a hands-on position where your daily activities include macOS administration, integrations, developing tools and automation, root cause analysis, performance analysis, and maintaining service infrastructures. You will contribute to operations and development activities as we build the next generation of macOS management tools. Every day will bring new and exciting opportunities. Your responsibilities include but are not limited to: Troubleshoot and solve issues in a globally scaled enterprise environment macOS client management - patching, OS updates, configuration profile deployments, and MDM policy enforcement Maintain client management service infrastructure hosted in AWS Contribute to automation efforts with a primary focus on the macOS client fleet Key job responsibilities macOS Platform Expertise Deep understanding of macOS internals - launchd, system extensions, kernel extensions (kexts), APFS, Gatekeeper, XProtect, TCC (Transparency, Consent & Control) Proficiency with Apple's security frameworks - Secure Boot, System Integrity Protection (SIP), notarization, code signing, and Endpoint Security framework Experience with macOS upgrade lifecycle management (major OS migrations at fleet scale) MDM & Fleet Management Tools Hands-on experience with Jamf Pro (or similar MDM: Kandji, Mosyle, Fleet) Proficiency with Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Volume Purchase Program (VPP) Configuration Profile creation and management (.mobileconfig, MDM payloads) Experience with DEPNotify, Setup Assistant customization, and zero-touch deployment workflows
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