Quality Systems Manager FSQ

About the role

The Business Process Owner & Manager - Food Safety & Quality (FSQ) Management Systems is accountable for end-to-end FSQ business processes, outcomes, and compliance enabled by digital systems across Jack Link's manufacturing and support operations. In addition to owning FSQ process standards and performance, this role leads and develops a team responsible for FSQ process execution, enablement, and continuous improvement. The role provides clear direction, prioritization, and coaching to ensure consistent adoption of standard processes across plants. This role partners closely with IT Business Relationship Managers (BRMs), Enterprise Architecture, Analytics, and Delivery teams to ensure business requirements are translated into scalable and compliant technology solutions. Key Accountabilities Business Process Ownership & Governance Own the end-to-end FSQ business processes supported by SAP S/4HANA, PLM, MES, and electronic FSQ systems Define process standards, controls, variants, and success metrics for FSQ operations across manufacturing sites Ensure FSQ processes consistently meet USDA, FDA, SQF, and BRC compliance requirements Establish and maintain process KPIs, adoption metrics, and value realization tracking Act as the business signatory for FSQ process design and validation decisions People Leadership & Direction Lead, coach, and develop a team responsible for FSQ process enablement and execution Set clear priorities, objectives, and expectations aligned to FSQ and enterprise goals Provide ongoing direction, mentoring, and performance feedback to team members Build team capability in: FSQ process excellence Digital enablement and data-driven decision making Cross-plant standardization and adoption Foster a culture of continuous improvement, accountability, and compliance discipline Business Requirements & IT Partnership Engage FSQ stakeholders in the Support Center and manufacturing sites to understand business needs, outcomes, and constraints Translate business needs into clear, well-documented functional business requirements and use cases Partner with IT BRMs to support demand intake, prioritization, and sequencing Collaborate with IT delivery teams during solution design and testing to validate process fit, not technical design Provide business input to evaluate solution options and tradeoffs presented by IT Explicit Boundary: This role does not perform solution architecture, system design, configuration, or vendor selection FSQ Process Optimization & Enablement Map current-state FSQ workflows and identify opportunities to: Eliminate paper-based processes Reduce redundant data entry Improve data quality, availability, and timeliness Define where and how FSQ data should be captured from a business process perspective Partner with IT to enable workflow automation, system notifications, and reporting aligned to FSQ requirements SAP S/4HANA Quality Management (QM) & Integrated Processes Represent FSQ business process interests in SAP S/4HANA design forums Define FSQ process requirements related to: Inspection plans and quality checks Batch management and traceability Product hold, release, and disposition workflows Partner with IT and data governance teams on master data standards (e.g., specifications, shelf life, inspection limits) Validate that SAP-enabled processes integrate effectively with production, procurement, and warehouse operations Product Lifecycle Management (PLM) Provide business process direction for PLM capabilities supporting FSQ, including: Specifications and formulations Labeling and compliance data Approval workflows Partner with IT and PLM product owners to ensure end-to-end data flow across the product lifecycle Support and guide FSQ team members responsible for PLM process execution Electronic Forms & Process Enablement Define business requirements for electronic FSQ forms and workflows supporting activities such as: Sanitation inspections Environmental monitoring Temperature and chemistry checks Packaging integrity verification Partner with IT to ensure digital enablement aligns to process efficiency, compliance, and usability Reporting, Insights & Performance Management Define FSQ reporting and analytics requirements in partnership with IT and Analytics teams Validate dashboards and reports that support: FSQ KPIs Program compliance metrics Non-conformance and CAPA trends Audit readiness and traceability insights Use insights to drive continuous process improvement and risk reduction Change Enablement & Capability Building Provide process guidance, training, and adoption support to FSQ teams across manufacturing sites Support continuous improvement by reinforcing standard processes and best practices Partner with site leadership to ensure consistent execution and accountability Required Education: Bachelor's degree in Supply Chain, Food Science, Quality, Information Systems, or a related field, or equivalent experience Required Experience: 7+ years of experience in Food Safe

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