Maintains complete knowledge of all Olympic features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance, etc.
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guest with dining reservations and handling group/ special occasions dining needs
Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
Act as a liaison and resource for other departments and employees of the Hotel
Constantly be aware of daily functions and promotions in the hotel
Personalize pre - arrival communication to VIP ALL members offering Concierge services
Perform other duties as assigned, including, but not limited to, providing support to the Front Desk and Royal Service departments
Requirements
Prior hospitality experience preferred.
Must hold valid authorization to work in the USA.
Availability to work evenings, weekends, and holidays.
Additional information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Benefits
$25.61/hourEmployee travel program offering discounted rates in Fairmont's and Accor worldwide.Parking/Commuting Discounts.Paid meal breaks with complimentary meals served in our Staff Dining room.Medical, dental, and vision insurance available to employees and their families. Free base insurance available to employees only.Learning programs through our Academies.401K Retirement plans with a 4% match for all colleagues.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.Fun, elegant atmosphere with amazing colleagues!Dental insuranceVision insurance401(k)
Additional Information
Reporting to the Director of Guest Services and Chief Concierge, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests' needs and make informed suggestions to ensure they have a truly memorable stay.
Accorhotel · Seattle, WA