Customer Service Specialist

Benefits

Additional Information

🚀 Join Sonoco | Customer Service Specialist | Poland / Goleniów West Pomeranian Region At Sonoco, we are shaping the future of packaging. As a global leader, we deliver innovative solutions to customers worldwide, guided by our mission: Better Packaging. Better Life. We are currently looking for a candidate for the position of: 👉 Customer Service Specialist 🎯 Your role You will act as a customer advocate within our organization - ensuring the highest level of service and smooth order execution in a fast-paced manufacturing environment. You will also gain in-depth knowledge of our product portfolio and have a real impact on the overall customer experience. 🔧 What will you do? ✔ handle customer inquiries and monitor order status (including order creation and entry into the system) ✔ verify transport costs against financial documentation ✔ analyze production plans and ensure their execution is on track ✔ enter and coordinate orders while working closely with production and other departments to ensure smooth information flow ✔ organize transportation and ensure on-time deliveries ✔ prepare documentation (transport, warehouse, customs clearance) ✔ maintain customer records (both in the system and in physical documentation) ✔ prepare documentation related to inter-warehouse transfers ✅ We'd love to hear from you if: ✔ at least 2 years of professional experience (preferably in a manufacturing environment) ✔ good command of English (used in daily work) ✔ very good knowledge of MS Office tools ✔ strong communication skills and customer-oriented mindset ✔ ability to work independently and manage your time effectively ✔ ability to thrive in a dynamic environment and solve problems 💡 What do we offer? ✨ quarterly bonus based on individual performance and company KPIs ✨ private medical care fully funded by the employer ✨ MultiSport card with attractive co-financing ✨ daily meal co-financing (SmartLunch platform) ✨ holiday benefits and social fund support ✨ friendly work atmosphere and real impact on processes ✨ health & wellbeing initiatives and on-site specialist medical check-ups 📍 Location: Poland / Goleniów, West Pomeranian Voivodeship #LI-AO1 Jesteśmy pracodawcą równych szans i surowo zabraniamy i nie tolerujemy dyskryminacji pracowników, kandydatów lub innych osób objętych ubezpieczeniem ze względu na rasę, kolor skóry, religię, pochodzenie narodowe lub przodków, płeć, ciążę, orientację seksualną, stan cywilny, tożsamość lub ekspresję płciową, wiek, niepełnosprawność, informacje genetyczne, status weterana lub jakąkolwiek cechę prawnie chronioną.