Partner Operations Manager

Benefits

Additional Information

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem- accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team. **This is a hybrid position that requires 2 days per week in office at our Chicago location** The Partner Operations Manager is responsible for operationalizing and project-managing Syndigo's partner marketing and engagement initiative s . This role serves as the operational backbone for Partner Managers and works cross-functionally with Marketing, Customer Advisory, and RevOps to administer our Market Development Fund (MDF) progra m. Marketing owns execution of marketing deliverables (webinars, content, events); this role owns the project management, fund administration, partner coordination, and performance analysis that makes those programs run. HOW WE'LL BE WINNING TOGETHER DAY TO DAY Partner Operations & Marketing Project Management Act as the primary project manager contact for Partner Managers for partner marketing projects from scoping through delivery and measurement. Own the end-to-end project management of partner marketing programs - timelines, deliverables, internal handoffs, and partner-facing coordination - ensuring Marketing and other teams have what they need to execute. Manage a tiered engagement model: white-glove program support for top 5-10 strategic partners, quarterly engagement for the next 15-20, and lightweight support/templates for long-tail partners managed by Partner Managers. Coordinate net-new marketing capacity with Syndigo Marketing team (e.g., incremental webinars, partner booths at Syndigo Connect, co-branded content) and track what's feasible within a given quarter. Build repeatable frameworks, templates, and operating rhythms that improve partner program execution and scale. Marketing Development Fund (MDF) Administration Own full administration of the MDF program: fund allocation, partner balance tracking, request intake via the partner portal, approval workflows, and usage reporting. Own partner-influenced attribution tracking in partnership with Marketing and Revenue Operations - ensuring that leads and pipeline generated through partner marketing activities are properly tagged and measured. Define and maintain attribution logic (e.g., partner-influenced if specific touchpoints occur within a defined window) and work with RevOps to ensure the model is implemented in Salesforce. In partnership with measurement and analytics and RevOps, build reporting that quantifies the value of partner marketing programs - partner-sourced and partner-influenced pipeline, conversion rates, event ROI - to support investment cases and program scaling decisions. Manage MDF requests submitted via the partner portal, ensuring alignment with approved activities, pricing, and program guidelines. Partner Engagement Programs, Advisory Boards & Content Project-manage Syndigo's Partner Advisory Board (PAB), including bi-annual in-person sessions including logistics, agenda coordination, feedback capture, and action tracking. Support execution of flagship events such as Syndigo Connect and Partner Kickoff as a liasion between Partner Managers and Syndigo Marketing for sponsorship tracking and communication, invitations, registration and logistics. Own operational communications related to partner marketing programs, including timelines, deliverables, status updates, and post-program reporting. WE SHOULD TALK IF THIS SOUNDS LIKE YOU 4-6 years of experience in partner marketing, or B2B marketing within a SaaS or technology ecosystem. Experience project managing and executing joint go-to-market initiatives with partners, including campaigns, events, sponsorships and co-branded content. Experience managing Marketing Development Funds or similar co-marketing investment programs including budget, approval and usage tracking is required. Strong cross-functional and operational skills: able to manage multiple marketing initiatives and maintain clear processes, deliver on time, and effectively partner across business areas.