Head Butler

About the role

Lead, manage, and develop the Butler team to deliver exceptional service standards in line with MGallery brand expectations. Oversee daily Butler operations to ensure seamless, efficient, and personalized guest experiences at all times. Anticipate guest needs and handle special requests with professionalism, discretion, and attention to detail. Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure smooth service delivery. Monitor service quality, guest feedback, and team performance, implementing continuous improvements to enhance luxury guest experiences. Train, coach, and motivate team members while fostering a culture of excellence, professionalism, and guest satisfaction. Excellent communication skills with fluency in English; Thai or additional language skills are an advantage. Strong interpersonal, teamwork, and coordination skills with the ability to work effectively across multiple departments. Highly adaptable and able to manage multiple tasks efficiently in a fast-paced luxury hospitality environment. Previous Butler experience or formal Butler training in luxury hotels, private residences, or high-end service environments preferred. Professional appearance and grooming standards, strong problem-solving skills, and flexibility to work shifts, weekends, and holidays.

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Company Intel

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