Senior Protection Manager (Case Management)

Benefits

Additional Information

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background/IRC Summary: The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi, and Mae Hong Son provinces Established in 1975 to assist refugees from Vietnam, Loas and Cambodia, the IRC Thailand is one of the longest-running country programs. Operating from Mae Sot with a small representational office in Bangkok, the IRC is currently supporting the transition of residents of the Thai-Myanmar refugee camps to a life of self-reliance within Thailand. IRC also provides emergency assistance to people fleeing violence and unrest in Myanmar and supports the Royal Thai Government and local civil society to strengthen climate resilience in Thailand's southern states. The IRC Protection and Empowerment Program work to protect and promote the rights of crisis-affected and displaced populations along the Thailand - Myanmar border by ensuring people are safe in their homes and communities, receiving timely and appropriate support after experiencing harm, and are empowered to make free and informed decisions about their lives and futures. The program supports displaced populations to build self-reliance and future planning capacity, including through employability and life-skill development. It adopts a multi-sectoral approach, coordinating legal, medical, and psychosocial services to provide comprehensive and integrated protection assistance. Gender equality, diversity, and inclusion are mainstreamed across all activities, and the program is committed to strengthening the use of data for evidence-based decision-making and advocacy to improve protection system and outcomes for displaced population in Thailand. Job Overview/Summary: Under the direct supervision of Protection and Empowerment Coordinator, the Senior Protection Manager is responsible for the strategic, technical, and operational leadership of individual protection response services, including Emergency Protection Assistance (EPA), GBV Case Management, Protection Case Management (PCM), Crisis Case Management (CCM), Cash for Protection (C4P), Legal Assistance, and MHPSS. The role ensures high-quality casework, strong technical supervision, safe and ethical service delivery, and effective coordination with internal and external stakeholders through the establishment of robust quality assurance systems, standardized case management approaches, and continuous staff capacity development to ensure quality case management services and adherence to standards, standardized case management approaches, and continuous staff capacity development. The Senior Protection Manager leads program development, staff supervision, and quality assurance for all individual protection interventions in the assigned area while ensuring data-driven decision-making, learning, and adaptation from case management to inform holistic protection programming. Major Responsibilities: Program Implementation Supervise the implementation of Protection Case Management (PCM) and Crisis Case Management (CCM) ensuring adherence to protection case management standards, tools, and SOPs. Ensure effective implementation of GBV Case Management in line with global GBV guiding principles (safety, confidentiality, respect, non-discrimination) and inter-agency GBV case management guidelines, including regular quality and service supervision. Lead implementation of Emergency Protection Assistance (EPA) ensuring targeting, prioritization, and delivery are aligned with vulnerability criteria and protection principles. In collaboration with Senior Caseworker, delivery structured and non-specialized MHPSS intervention, ensuring alignment with IASC guidelines for MHPSS and GBV Interventions and integration within case management services to support holistic r