Other Knowledge, Skills and Abilities Preferred: N/A
Combination of education and experience in lieu of a degree.
Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions.
Emotional: Fast pace environment, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran
Benefits
Health insuranceRemote work options
Additional Information
**Looking to hire for multiple positions across various locations within Revenue Cycle**
The Senior Operations Manager is responsible for the day-to-day operational leadership of Patient Access functions and appropriate execution of strategic initiatives. This role oversees managers and front-line teams, ensures performance targets are met, drives standardization and process improvement, and serves as the primary escalation point for operational issues. The role partners closely with Revenue Cycle, Ambulatory, and department leaders to execute strategic initiatives and maintain operational excellence.
Essential Job Statements
M anages and coordinates all administrative, managerial, Revenue Cycle operations and clerical functions required for the operation of a highly complex patient care area or areas. Develops and establishes working relationships with multiple departments to ensure cohesive communication, direction and completion.
A ccountab le for the performance and results of assigned patient care area(s).
Develops business, operational, production and organizational priorities in conjunction with Revenue Cycle Leadership for assigned patient care area(s).
Audit s / analyze s monthly visit data to optimize workflows.
Maintain s high standards for demographic and insurance accuracy to minimize downstream billing issues and denials.
Lead s , coach es , and develop s managers, supervisors, and frontline staff across multiple functional teams.
Serve s as a key liaison between clinical operations, finance, compliance, and executive leadership.
Collaborate s with IT and Revenue Cycle systems teams to optimize EHR, scheduling platforms, call center technology, and registration workflows.
Perform s other duties as assigned and/or participate in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required .
Patient Population: N/A
Employment Qualifications
Required Education: Bachelor's degree in Business Administration, Finance, Healthcare Administration, or commensurate education and experience in lieu of a degree.
Preferred Education: Master's degree in Business Administration, Finance, Health Care Administration, Nursing or related field.
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/Certification Preferred: N/A
Vcuhealth · Richmond, VA