Caseworker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The role is focused on helping individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own. ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties. 1. Case Management: - Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement, children's aid, Indigenous organizations, primary and emergent healthcare. - Develop case plans, utilize case management tools, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and various referrals. - Identify & complete paperwork for various applications. - Provide home visits and in-home training for various program participants when required by programs. - Support relevant volunteers and co-workers in implementing programming across multiple program sites and provide input to program design. - Provide consultation support to community agencies and refer to different training opportunities. - Assess client suitability to internal and external programs and agencies as required. - Ascertain and provide participants with referral services within the community and/or social services resources. - Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures. 2. General Program Support: - Contribute and provide recommendations on the development of new and existing programs for clients, assist with statistics collection, and measure tangible outcomes. - Utilize knowledge of issues pertaining to the scope of program(s) to contribute to the development of program(s) materials and partnerships. - Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration. - Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required. - Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports. - Seek community donations and in-kind support for minor programming items, develop relationships with external stakeholders, participate in community-based events & represent organization within the scope of their duties as per the Leadership request. - Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees. - Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete. 3. Professional Development - Participate in training, meetings, case management development, administrative system orientations, as required. - Participate in test-run programming and utilize provided learning lab techniques to contribute to refining of the project concepts, materials, and delivery. - Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of The Salvation Army. - Performs other work-related duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT: Internal: MU leaders and staff, clients and their family members, volunteers. External: Might have to communicate with community members, community groups/organizations, police, and agencies. MANAGERIAL/TECHNICAL RESPONSIBILITIES: Reports directly to the Housing Service Manager. Direct reports: None. Responsible as a group/work leader, ensuring workflow is maintained, and checking results. - May provide general coordination and guidance to non-supervisory staff and volunteers