HR Operations Specialist, Tour Staff & Employee

About the role

Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you. The HR Operations Specialist plays a critical role in supporting the full lifecycle of both G Adventures Employees and Tour Staff (Chief Experience Officers - CEOs). This position is a 50/50 split between corporate employee recruitment/onboarding and the specialized management of independent contractors (CEOs). You will ensure operational excellence by managing data integrity in HRIS systems (Workday and Polaris), overseeing complex background check processes, and acting as a key liaison between Global Talent, Regional Operations, and external vendors. Key Duties & Responsibilities Talent Acquisition & Recruitment Support Partner with hiring managers globally to facilitate recruitment discussions and provide guidance on talent acquisition strategies and best practices for both employees and tour staff. Support managers in the local administration of contracts, ensuring compliance with regional regulations and talent systems. Collaborate with the Global Talent team to provide regional perspectives that inform global recruitment initiatives. Onboarding & Employee Lifecycle Administration Systems Management: Maintain data integrity across Workday and Polaris, ensuring electronic files, reports, and records for both employees and contractors are accurate, up-to-date, and compliant. Background Check (BGC) Administration: Execute the end-to-end BGC lifecycle, including vendor management (Certn), follow-ups on delays, troubleshooting Polaris integration issues, and managing the exception process for pending results on upcoming trips. Frontline Support: Manage Talent inboxes and service tickets for all regions, providing timely assistance on policies and procedures and escalating complex queries as needed. Training & Development: Proactively facilitate (and/or design/update) Workday training and "knowledge refreshments" for new staff and managers, particularly ahead of peak recruitment seasons. Lifecycle Documentation: Keep up-to-date Talent related documents (such as EAP flyers), manage the administration of employment/service verification letters, immigration/visa tracking, and offboarding processes (including exit interviews and asset collection). Compliance: Monitor and enforce compliance with freelance contractor policies, including health and safety regulations and contract practices. Performance & Compensation Support Performance Monitoring: Assist with CEO performance management by reviewing Professionalism Reports and escalating concerns to regional leadership. Compensation and Benefits Admin: Assist in the administration of compensation programs, including the management of freelance contractor perks and discount programs. Process Improvement & Project Support Collaborate with Talent and Operations teams to scope out solutions that increase efficiency and streamline global operations. Provide CEO Program Support by creating and maintaining new position interviews and HireVue assessments Assist in the development, revision, and implementation of tour staff policies, CEO Agreements & Schedules, maintaining key resources like the CEO Field Guide, Galaxy Job Aids, and Operations Resource site. Support the Marine Coordinator with issues related to contracting and independent contractor documentation as needed.