Customer Success Manager

About the role

We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly. This role sits within our Customer Success team and owns a portfolio of mid-market customers. You'll act as a strategic advisor, helping customers achieve hiring outcomes, drive adoption, and maximize the value they receive from Humanly's solutions. This is not just a Customer Success role. We are looking for someone who understands recruiting operations and can have meaningful conversations with recruiters, talent leaders, and executives about hiring challenges, workflow optimization, candidate experience, and business outcomes. You'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, best practices, and customer engagement strategy. Why are we excited about this role? Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership. This role sits at the center of that mission. The right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.