IT Support Team Lead

About the role

We're looking for a skilled IT Support Team Lead to be the go-to person for our company's IT support function - someone who combines genuine technical depth with the kind of approachable, can-do attitude that makes people actually want to come to IT for help. Reporting to the Head of IT Security & Operations, you'll work with the IT support team and wider IT engineers, ensuring our users across multiple sites receive first-class assistance with hardware, software, local networking and everything in between. This means getting hands-on with user account and hardware setups, installations, software upgrades, systems integrations, bespoke business application support and network troubleshooting - while also coaching and developing the team around you. Previous experience in a formal team lead role isn't essential, but you should be able to demonstrate senior-level capability and a genuine appetite for stepping into a position that leads and mentors others. We're looking for someone who leads by example: technically sharp, calm under pressure, and naturally inclined to mentor and support others. We're looking for someone who can demonstrate: Strong technical knowledge across home and office environments, including hardware, networking, and operating systems Experience supporting bespoke business applications and managing systems integrations Excellent problem-solving skills and the ability to troubleshoot methodically under time pressure Outstanding interpersonal skills - you're the kind of person who becomes a known and trusted face around the office The ability to engage, motivate, and develop a small team, fostering a positive and proactive support culture A people-first mindset: you understand that great IT support is as much about communication and empathy as it is about technical know-how