One year working experience, one year of driving experience
Knowledge, Skills, and Abilities
Professional character with all patients, visitors, and staff
Must be able to perform basic math and understanding of rates applicable to services
Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
Ability to operate equipment such as cash registers, revenue control equipment
Knowledge of record-keeping procedures and practices
Knowledge of personnel policies and procedures
Written and communication skills, both in writing and verbally
Excellent customer service skills
Basic understanding of a computer
Licensures, Certifications
Valid Driver's license which must be maintained throughout employment
CPR Certification within 90 days of employment that must be maintained throughout employment
Principal Duties and Responsibilities:
Acknowledge, greet, and welcome patients/visitors
Assists patients/visitors with valet needs
Comply with traffic regulations to operate vehicles in a safe and courteous manner
Clarifies parking rates and valet procedures to patients and visitors
Daily collection and categorization of process parking ticket transactions
Maintains safe and clean work environment by following standards and procedures
Report any accidents to manager on duty
Support daily operations of the parking facility
Perform cashiering function as needed
Stock and maintain all revenue control equipment
Prepare daily sales reports
Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, and exit station equipment
Physical Requirements
Prolonged periods standing, sitting, and walking
Occasionally lift or carry up to 25 pounds
Working Conditions
Must be able to perform job duties in both indoor and outdoor environments, and under varying weather conditions such as heat, cold, rain, and snow.
Conditions of Employment
As a condition of continued employment, employee must maintain current active status of all required licensures, competencies, and certifications
All Roles Must Demonstrate the GBMC Values:
GBMC Values
Value Description
Respect
Treats others with fairness, kindness, and respect for personal dignity
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
Demonstrates integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Uses GBMC materials, equipment, and resources appropriately
Results
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Pay Range
$17.13 - $21.69 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and efficient manner. Responsibilities include the intake, parking, and retrieval of vehicles in a safe and organized manner, as well as performing various garage and facility support functions such as customer service, cashiering, preparing bank deposits, handling cash, operating and maintaining revenue control equipment, completing reports, and opening and closing booths. Education
High School diploma or GED equivalent
Gbmc · Gbmc Hospital