You'll lead a multidisciplinary team across three interrelated domains:
What Success Looks Like
Predictive Precision - Models that anticipate student needs, surface the right intervention at the right moment, and improve with every interaction
Voice & Text as a Strategic Asset - Conversational data is no longer raw signal - it's a structured, queryable source of truth that drives product and operational decisions
Rigorous AI Evaluation - Every generative and predictive feature ships with clear evaluation criteria, performance baselines, and monitoring in place
Data-Backed Outcomes - A measurable link between AI-driven interactions and improved student outcomes, including reduced drop-off at critical journey moments and higher completion rates
Team Excellence - A growing, engaged team that ships consequential work with increasing speed and independence
How Impact Will Be Measured
A prioritized roadmap of ML and analytics initiatives with clear owners, success metrics, and decision timelines reviewed on a recurring cadence
An AI evaluation and monitoring program for key AI-enabled features, including scorecards, decision thresholds, and alerting for performance regressions
A standardized conversational taxonomy and recurring reporting across voice and text interactions that surfaces top drivers, trend movement, and emerging issues
Measurable improvement in at least two agreed student or operational outcome measures through data science-led changes
What You'll Bring to the Team
A builder's mindset - you create structure from ambiguity and rally people around shared goals
Deep intuition for how predictive and generative AI systems behave in production - and what it takes to keep them performing
The ability to move fluidly between strategic thinking and hands-on technical work without losing altitude
A track record of translating co
Additional Information
Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.
The Impact You Will Make
You will lead the data science behind our Student Journey Platform - a system designed to know what a student needs before they ask, intervene at the moments that matter most, and personalize the experience across every university we serve. This isn't about reactive tooling. It's about building the intelligence layer that orchestrates real-time decisions across the full arc of a student's journey - from first inquiry through completion - and doing it at a scale that no single institution could achieve alone.
How You Will Bring Our Mission to Life
At Risepoint, data science isn't a reporting function - it's the engine powering predictive AI voice and text experiences that meet students where they are and guide them where they need to go. As Director of Data Science, you'll own the models, evaluation systems, and analytical frameworks that make those experiences smarter, more responsive, and more human over time. Your work won't live in dashboards. It will show up in conversations, decisions, and outcomes for hundreds of thousands of students.
Risepoint · Remote