Senior GTM Operations Analyst (Rev Ops Analyst)

About the role

SolarWinds is undergoing a significant transformation of our go-to-market motion-converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base. As we scale, the need for disciplined, well-designed systems and operational processes has never been greater. We are growing our GTM Technology team to support this transformation, and we are looking for a Senior Revenue Operations Specialist who brings deep expertise in Revenue Operations, Customer Operations, or Sales Operations. This person will own the design and governance of CRM workflows, drive cross-functional process improvement, and manage the delivery of complex, multi-stakeholder initiatives across our global Sales, Support, Customer Success, and Services functions. Position Summary As a Senior Revenue Operations Specialist, you will be embedded in the GTM Technology team and responsible for the end-to-end delivery of systems and process initiatives that support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge between Revenue Operations, Support, Customer Success, Customer Support, Sales, and IT. You will work with global teams across multiple time zones and bring a structured, delivery-focused mindset to every engagement. You will report to the Manager of Customer Operations under the Revenue Operations organization. Focus Areas: CRM Systems & Workflow Design. Enterprise Sales Lifecycle Operations. Cross-Functional Project Delivery. Global Process Governance.