Casual Support Attendant

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY : Support Attendants maintain a secure and supportive environment for clients at T he Salvation Army Vancouver Harbour Light and a ssist in the operations of residential programs as appropriate . Th e Support Attendant position is comprised of two functional roles: Front Desk Attendant and Security Attendant. These roles work closely with adult client s from our shelters, our residential substance use programs, and our correctional residential facility (CRF). All shifts are "awake" shifts. The Front Desk Attendant is responsible for the general control of the main front desk. The Front Desk Attendant is responsible for the observation/monitoring of all clients and visitors entering the facility , both directly and through CCTV . They document and report notable (e.g., suspicious) observations to relevant personnel and em ergency responders as appropriate . Front Desk Attendants are also responsible for answ ering the main phone line for The Salvation Army Vancouver Harbour Light and therefore function as a switchboard operator, connecting community members, clients, and external agencies with relevant departments/personnel, as well as connecting internal departments/personnel with each other. Front D esk A ttendants are frequently the first point of contact for clients and other staff reporting emergencies and are responsible for coordinating a response with the security attendant, emergency responders, and other appropriate personnel . The S ecurity Attendant is responsible for the supervision of clients/property through regular rounds of facility inspections , monitoring of CCTV footage, and communication with appropriate staff and external agencies as needed . Security Attendants are often Vancouver Harbour Light's first responders to emergencies, including a client or community member in crisis ; they may provide first aid including overdose response . The Security Attendant works with the Front Desk Attendant to coordinate and deliver a response to these situations. Accountabilities: The incumbent may perform all, some , or similar duties to the listed below : Work s in compliance with The Salvation Army's operating policies, and the CSC contract's Statement of Work Monitors Community Residential Facility (CRF) clients' compliance with their curfews, visual check-ins, release conditions, and behaviours Maintain s confidentiality of all residents Liaises with referral sources and other external agencies as needed ( e.g. police, Correctional Service of Canada, National Monitoring Center) during urgent situations Maintains logbooks of routine events, as well as pressing or critical incidents and urgent correspondence C ompletes occurrence and incident reports Provide s First Aid, including Naloxone Reports security problems to appropriate program staff or department managers . May be required to provide statements to Crown counsel, police, and /or parole office Understands and is aware of emergency/disaster procedures and calmly applies them Provides statements for the Crown, Police, Parole office as required Front Desk Attendant Provides directions for clients and the public and responds to phone and in-person inquiries Views and monitors security camera activity in conjunction with S ecurity A ttendants to maintain overall safety of the facility. Document s CRF c lients ' movement & needs (bed count, curfews, attendance sheets, etc. ) in c ollaboration with the Support Attendant. Completes clerical tasks such as mail sorting and issuing counter receipts Accurately document s any relevant client behavior or observations for clients in all programs and report to appropriate department staff Communicates with other departments as appropriate Initiates incident response when panic alarms are activated Security Attendant Makes scheduled rounds of facility inspections, checks safety/security, monitors clients/residents and premises; maintains an atmosphere of calm, providing an unobtrusive presence Monitor facility through CCTV cameras and routine walk-through inspections of the facility. Coordinates client care relating