Handling telephone and written enquiries within the call centre
Providing operational and administrative support to customers and customer service representatives on all matters relating to card management
Issuing cards and monitoring credit limits in accordance with applicable guidelines
Ensuring the efficient, timely and high-quality processing of all administrative tasks relating to card management
Maintaining, updating and checking relevant documentation and system records
Monitoring and ensuring the timely completion of ongoing and recurring tasks
Debt collection, provisions and write-downs of outstanding receivables
Coordinating and tracking administrative processes within the relevant area of responsibility
Supporting the implementation of internal guidelines, process adjustments and regulatory requirements
Ensuring professional and service-oriented customer support in card management
Complying with applicable internal policies, work instructions and regulatory requirements
Ensuring high data and process quality
Complete and traceable documentation of all relevant business transactions
Identifying and escalating irregularities, outstanding issues and risks within the area of responsibility
Contributing to the continuous optimisation of administrative and service processes
Requirements
Completed commercial apprenticeship or equivalent education and training with relevant professional experience
Several years' relevant professional experience in the banking or financial services sector, ideally in an administrative or operational role
Experience in handling complex administrative processes with high standards of quality, accuracy and adherence to deadlines
Good knowledge of credit or card-related processes would be an advantage
Familiarity with regulatory requirements and a strong awareness of process security and compliance
Good working knowledge of Avaloq and MS Office, particularly Excel, Word and PowerPoint
A structured, meticulous and independent approach to work with a strong eye for detail
Very good command of German and English
Please note that we cannot consider applications via recruitment agencies for this position.
Contact Information
We are looking forward to receiving your online application.
For any further information please do not hesitate to contact us.
LGT Bank AG Human Resources
Corina Hohl
Benefits
Vision insurance
Additional Information
LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.
Job Description
Lgt · Vaduz (main Building 1)