Doors and Windows Field Service Technician

About the role

The Field Service Technician 1 is responsible for performing on-site repairs, inspections, and maintenance of building products while ensuring safety, quality, and excellent customer service. This role provides hands-on experience in field operations, process adherence, and customer interaction, with opportunities to develop technical skills, problem-solving abilities, and industry knowledge. The ideal candidate is detail-oriented, physically capable, and committed to delivering reliable service in a fast-paced, customer-focused environment.

Responsibilities

• Field Repairs & Adjustments: Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections.
• Product Evaluations & Inspections : Conduct on-site evaluations to assess product performance and identify repair needs.
• Safety & Compliance : Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits.
• Vehicle Operation & Maintenance : Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability.
• Inventory Management : Manage tools and supplies inventory to maintain proper stock and organization.
• Customer Service & Communication : Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction.
• Travel : Travel within assigned territory daily; overnight travel may be required depending on territory.

Requirements

• Strong verbal and written communication skills.
• Detail-oriented with the ability to complete precise repairs and inspections.
• Excellent customer service skills to build trust and ensure repeat business.
• Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented, adaptable, and committed to safety and quality.
• Education: High School Diploma or equivalent required.
• License: Valid driver's license with ability to successfully clear an MVR check.
• Experience: 1-2 years of general construction or building material installation experience preferred.
• 1-2 years of fenestration manufacturing or installation experience preferred.
• Technical Skills: Basic computer skills (Outlook & CRM).
• Proficiency with hand and power tools.
• Why work for Cornerstone Building Brands?
• *Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.
• All your information will be kept confidential according to EEO guidelines.
• *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
• Cornerstone Building Brands is an Equal Opportunity Employer.

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