ServiceNow Solution Designer

Responsibilities

• Solution Design & Architecture:
• Lead end-to-end ServiceNow solution design aligned to business, enterprise architecture, and platform best practices.
• Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, SecOps.
• Own solution integrity across workflows, data models, integrations, and platform components.
• Platform & Technical Leadership:
• Act as a technical authority for ServiceNow solution design and architectural decisions.
• Provide technical guidance to developers, solution designers, and implementation partners.
• Define and enforce design standards, patterns, and governance controls.
• Review and approve solution designs and implementation approaches.
• Integration, CMDB & Security Design:
• Design and govern ServiceNow integration approaches as part of overall solution architecture.
• Define integration patterns (real-time, asynchronous, event-driven).
• Own interface-level design including data flows, mappings, payloads, and transformation logic.
• Lead CMDB architecture, data modelling, normalization, and ITOM alignment.
• Ensure solutions meet security, compliance, and access control requirements.
• Stakeholder Engagement & Governance:
• Partner with senior business, IT, and security stakeholders.
• Facilitate solution design workshops and architecture reviews.
• Support ServiceNow platform roadmap and strategic decision-making.
• Required Skills & Experience:
• Technical Skills:
• Deep hands-on experience across ITSM, ITOM/TSOM, CSM, GRC, SecOps.
• Strong expertise in ServiceNow integrations (REST/SOAP APIs, MID Server, IntegrationHub).
• Strong CMDB design, data modelling, and service mapping experience.
• Experience designing large-scale enterprise ServiceNow implementations.
• Leadership Skills:
• Ability to influence without direct authority.
• Strong stakeholder engagement and communication skills.
• Experience working in agile and enterprise delivery environments.
• Certifications:
• ServiceNow Certified Technical Architect (CTA) - Mandatory or strongly preferred.
• ServiceNow Certified Implementer: ITSM, ITOM, CSM.

Requirements

• Experience with enterprise architecture and IT governance frameworks.
• Exposure to regulated or security-sensitive environments.
• Background in cloud platforms, DevOps, or enterprise integration patterns.
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

We are seeking an experienced ServiceNow Solution Designer / Technical Architect to lead end-to-end solution design across the ServiceNow platform. This role ensures architectural integrity, scalability, security, and alignment with enterprise business objectives. Integrations, CMDB, and platform governance are core components of the overall solution design responsibility. The role acts as a trusted advisor to both business and technology stakeholders, supporting complex enterprise transformation initiatives.

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