Customer Care Advocate AMS Service - Omaha, NE 9.21.26 - 18275
External
Metlife · US$42K/yrFull-timeRemoteToday
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About the role
Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.
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