Provide comprehensive support for internal stakeholders regarding connectivity and security concerns.
Address and resolve incoming tickets pertaining to network performance and security systems.
Deliver technical guidance to staff for troubleshooting network-related obstacles.
Manage user accounts on a variety of network and security platforms: 2FA, remote access, wireless, voip, etc.
Engage in active monitoring of network and security platforms to uphold the integrity of our high-availability services.
Maintain a consistent onsite presence at our studio location.
Demonstrate superior interpersonal communication and the capacity to manage diverse priorities in a rapid-deployment setting.
Other responsibilities as assigned.
Requirements
2 years of professional experience in a similar role.
Demonstrated knowledge of how core network and security protocols function (e.g., TCP/IP, DNS, DHCP, VPNs).
Familiarity with critical security systems, including Two-Factor Authentication (2FA) and Network and Security Monitoring platforms.
Excellent troubleshooting and analytical skills.
Completion of a program in network/systems administration is preferred.
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location.
Salary Range: $55,000- $65,000 CAD
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position
We believe in the power of human connection. At Digital Extremes, we do not use artificial intelligence (AI) to screen, assess, or select candidates. All applications are reviewed by human, qualified recruiters.
ABOUT DIGITAL EXTREMES
Digital Extremes is headquartered in London, Ontario, Canada, and is proud to be selected as one of Canada's Top 100 Employers.
For more information and exciting news related to Digital Extremes, please visit www.digitalextremes.com .
WHY WORK AT DIGITAL EXTREMES
Please note, some benefits may be subject to eligibility for employees.
JOIN US
Additional Information
ABOUT THIS POSITION
Digital Extremes is seeking a Network and Security Technician to join our IT team in London, Ontario. If you thrive on solving complex technical challenges and contributing to a secure, high-availability service for millions of players, we encourage you to apply.
Please note this is an onsite position at our London, Ontario studio.
Digital Extremes · London, Canada