The Assistant General Manager supports the General Manager in leading the entire venue operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events - ensuring every part of the operation runs at a high standard.
The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events , and high-volume seasons.
Responsibilities
Lead Venue Operations
-Oversee department managers and their teams in delivering best-in-class guest experiences
-Hold leaders accountable for operating standards, staffing, and guest and team safety
-Step into the GM role during absences, owning full venue accountability
-Forecast and manage sales and expenses across departments
-Leverage business metrics and trends to drive performance and maximize profitability
Develop and Coach Leaders
-Coach and develop direct reports, investing in their growth as leaders
-Drive team member engagement across all departments
-Support effective hiring, scheduling, and team building across the venue
-Delegate with clarity and follow up to ensure execution
Drive the Guest Experience
-Stay visible on the floor and interact with guests to assess and elevate their experience
-Champion a culture of hospitality across every touchpoint
-Use guest feedback and operational data to continuously improve the experience
Represent the Brand and Community
-Cultivate relationships with community leaders and local organizations
-Support brand-building events, partnerships, and activations
-Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMP E TENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
-Pushes others to achieve results and holds people accountable for poor outcomes
-Fosters a sense of urgency in the team for reaching goals and meeting deadlines
-Leads others to persist despite setbacks or obstacles
-Drives a track record of success across the venue
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
-Communicates clear goals and roles to all department managers
-Ensures the team has the right mix of skills and leverages individual strengths
-Coaches others on how to build effective, high-performing teams
-Rewards team efforts and accomplishments consistently
Ensures Accountability | Holding self and others accountable to meet commitments.
-Accepts responsibility for the successes and failures of own work and the team's work
Monitors metrics and milestones to chart progress against expectations
-Holds departments accountable for budgets, goals, and operating standards
-Designs feedback processes into daily operations
Decision Quality | Making good and timely decisions that keep the organization moving forward.
Holds others accountable for making sound decisions that comply with policies and standards
Is willing to make tough decisions and move them forward, even if they are unpopular
Strikes the right balance between accepting workable solutions and pushing for better alternatives
Synthesizes information, experience, and various inputs to determine the best course of action
Requirements
5 + years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in
Benefits
Flexible schedule
Additional Information
Topgolf | Assistant General Manager
Job Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back.
WHAT WE'RE SEEKING
Are you the kind of leader who doesn't wait to be handed authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you?
We're looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role isn't a steppingstone you coast through. It's where you prove you're ready for the next level.
If you want to grow into a General Manager role by actually doing the work, this is where that happens.
Topgolf · Tg - Venue - Akron