The primary point of contact for the highest value customers (agencies and directs), fully responsible for customer retention and relationship with Constant Contact.
An extension of the high-value agency's team, sometimes attending meetings internal to the customer's business.
Build and manage relationships with assigned partners, ensuring they feel supported, valued, and primed for success.
Act as a strategic consultant, helping partners and customers grow and maximize satisfaction with Constant Contact.
Drive Strategic Growth
Conduct regular check-ins with partners and direct customers to align on their goals, address their needs, and unlock opportunities for growth.
Drive monthly revenue retention and customer satisfaction for a portfolio of key accounts through proactive relationship management, strategic planning, and performance optimization.
Optimize Platform Performance
Monitor partner and direct customer performance metrics, analyze results, and make actionable recommendations to help them optimize their Constant Contact experience.
Analyze account data and KPIs to identify opportunities for growth, mitigate churn risks, and develop strategies that maximize customer value and revenue retention.
Respond promptly to inbound requests (calls, emails, cases), ensuring fast and thorough follow-up to resolve issues and foster trust.
Create & Lead Enablement Initiatives
Develop sales enablement resources, training materials, webinars, and instructional content to support partner sales and usage.
Conduct live webinars, product demos, and partner training sessions, showcasing platform capabilities and best practices.
Be the Product Expert
Serve as a trusted product expert on agency client calls, answering questions and demonstrating how Constant Contact's Lead Gen & CRM solution can meet their needs.
Serve as a Technical Account Manager, overseeing account-specific configuration, identifying new functional requirements, and collaborating with internal teams to build and implement customized solutions.
Collect and share valuable partner Zee feedback with internal teams to influence future improvements to our platform and partner programs.
Provide Exceptional Support
Act as the primary liaison between key accounts and internal departments (Support, Compliance, Product, Billing) to ensure seamless communication, issue resolution, and enhanced customer experience.
Oversee highly sensitive escalations internally, including interfacing with C-Level Executives.
Handle escalated issues with professionalism and care, ensuring customers have a seamless experience with Constant Contact.
Onboard & Train Partners
Lead onboarding sessions for new partners and direct customers, setting them up for success from day one.
Offer refresher training for existing customers as needed, ensuring they're up to speed on the latest tools and strategies.
Manage Administrative Tasks
Handle some administrative tasks, such as managing general inboxes, processing contract requests, and assisting with customer addenda.
Requirements
Education: Associate's Degree preferred.
Experience: You bring at least 3+ years in a client-facing role at
Additional Information
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a business owner. There's something so profoundly rewarding about knowing your work empowers people everywhere to grow their businesses. Here, we all play an integral part in helping our agency partners and direct clients succeed by giving them all the help and tools they need to grow online, optimize their marketing efforts, and win new business. We're energized by new challenges and new possibilities!
As a Partner Success Manager for Constant Contact's Lead Generation & CRM solution, you'll be pivotal in driving our partners' and direct clients' growth, satisfaction, and success. In this dynamic role, you'll act as a strategic advisor, problem-solver, and product expert, empowering partners to make the most of our platform to achieve their business goals. Your work will directly impact our customers' success by helping them grow revenue, retain customers, and deliver incredible value. If you're passionate about digital marketing, building great partnerships, and providing exceptional service, we'd love to have you join our team!
Constantcontact · Worldwide