Representative, Credit and Customer Engagement

About the role

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank Join Fairstone Financial as a Representative, Credit and Customer Engagement and be part of our talented and growing team! Fairstone has multiple customer service positions available in various call center departments. As a customer agent, you will handle service inquiries from either external customers or internal clients' inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be: Resolving issues ranging from simple to relatively complex matters. Support internal or external customers with account adjustment and loan applications. Review and evaluate credit applications, while responding to dealer inquiries Promote products through cross-selling opportunities. Prioritizing first contact resolution, working collaboratively to resolve issues and escalate unresolved cases according to procedures. We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.