Daily monitoring of test network devices, troubleshooting of issues
Cooperation over email and phone with our hosting partners across the globe
Preparation of hardware and shipping with customs clearance procedures
Ensure that testing SIM cards are active and topped up
Handle customer and internal support tickets
Required Skills
High School / Upper Secondary School Diploma
Curious, service‑minded, eager to learn
Ability to work with a mix of technical and administrative tasks
Structured, reliable and able to work independently- General interest in IT, networks, telecom
Good general troubleshooting skills
Good written and verbal communication skills in English
Why should you apply?
Join a dynamic organization providing solutions to world-leading communication service providers
Real responsibility from day one, with room to grow
Exposure to telecom, IT operations, and international services
Be part of a collaborative, innovative, international team
CSGer Perks & Benefits
Employee Belonging Groups
Healthcare: Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Key Words: Telecom software, Mobile networks, Support analyst, Support assistant, Operations support, Incident handling, Coordination
Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
kr254,609.35-kr407,366.44
This role is eligible for a bonus opportunity.
Location(s):
SE.Stockholm.Office
Accommodation:
Our Guiding Principles:
Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
Learn more about CSG Inclusion & Impact here.
Benefits
Health insuranceVision insurancePaid time offEquity / stock optionsPerformance bonus
Additional Information
SUPPORT ASSISTANT - TEST NETWORK TEAM
Location: Sweden, Stockholm
The CSG Assure team develops advanced telecom testing software solutions used by mobile operators across the globe, including leading operators like AT&T, Tata, Orange.
CSG Assure is an artificial test traffic generation platform consisting of a central cloud-based application and a test network of over 1 000 test probes in 200 countries simulating mobile users globally.
We are looking for a Support Assistant to join our test network management team. This is an entry‑level role and a great opportunity for someone at the beginning of their career who wants hands‑on experience in technical operations, customer support and service provider coordination.
You will work closely with more experienced colleagues and gradually take on more responsibility as you learn our systems, services, and processes.
Csgi · Se.stockholm.office