We are hiring a Client Success Account Executive II to join our Sales team in Cologne!
This is a hybrid role, requiring a minimum of two days per week in our office.
Responsibilities
Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person.
Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness.
Understand clients' objectives and deliver solutions by developing client-specific growth strategies.
Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation.
Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates.
Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals.
Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity.
Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
Requirements
An accomplished individual with experience managing client relationships in a client-facing position.
A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently.
An excellent communicator, with superior customer service to internal and external clients.
Detail-oriented with a deep understanding of managing multiple clients/projects concurrently.
Fluent in monitoring data, analyzing reports, and leveraging results.
Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment.
You are an excellent communicator both verbally and written, in Spanish and English Portuguese is a Plus.
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.
WHAT WE OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work-it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, a
Additional Information
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
Wellhub · Cologne, Germany