FIS is a leading global provider of technology solutions for banks, capital markets firms and corporates. The company has over 50,000 people around the world who are dedicated to advancing the way the world pays, banks, and invests. FIS helps their clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers.
FIS' Client Office, encompassing Client Servicing, Support, Implementation & Professional Services is a best in-class organization, delivering client excellence and underpinning the success of our customers and FIS. Executing on our client promise includes consistent account servicing, proactive product adoption, and efficient client support models, delivering a modern technology enabled first class experience.
Responsibilities
Establish a clear "North Star" vision for client engagement, setting direction, priorities and expectations
Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value
Define client segmentation strategies to maximise impact across priority client and product groups
Lead development of the Client Office operating model, including governance, accountability and links to delivery
Drive senior stakeholder engagement to support planning, decision making and execution
Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required
What you bring
Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigour environments
Proven ability to translate complex analysis into clear recommendations and executable plans
Experience working directly with senior executives, including preparation of board level materials
Excellent executive communication and storytelling skills
Track record of contributing to or delivering transformation initiatives end to end
Ability to operate at pace in complex, matrixed organisations
Added bonus if you have
Experience within client strategy, customer experience or client operations functions
Exposure to large, global or regulated financial services organisations
Experience building or leading small, specialist teams
Familiarity with client analytics, dashboards or performance reporting at scale
What we offer you
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services & technology
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A broad range of professional education and personal development opportunities
A work environment built on collaboration, flexibility and respect
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept
Benefits
Vision insurancePerformance bonus
Additional Information
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Fis · Jax 347, FL