*Lead and manage critical production incidents end-to-end, ensuring rapid resolution and minimal business impact.
*Act as the primary point of contact for senior leadership, including business heads and VPs, during major incidents.
*Drive incident response in ambiguous situations where SOPs may not exist
Coordinate across engineering, infrastructure, application, and business teams to restore services.
*Provide clear, confident, and timely communication to stakeholders throughout the incident lifecycle.
*Conduct post-incident reviews, identify root causes, and recommend preventive measures.
*Continuously improve incident management processes and readiness.
Required Skills & Experience
Strong technical background, preferably from System Engineering or similar roles.
*Proven ability to manage incidents independently and decisively, without relying solely on SOPs.
*Excellent exposure to APIs, SaaS platforms, and Cloud technologies.
*Solid understanding of modern IT infrastructure, applications, and distributed systems.
*Exceptional verbal and written communication skills with the ability to articulate clearly to senior stakeholders.
*Confidence in handling high-pressure situations and executive-level discussions.
Core Responsibilities
Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
Expert knowledge and application of project management skills, process design and redesign skills.
Applies advanced engineering methodologies in one or more engineering areas.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual atten
Benefits
Vision insurance
Additional Information
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise.
Job Description
Comcast is looking for an experienced Incident Response Manager with a strong technical background to lead and manage high-impact incidents in a dynamic environment. This role requires someone who can operate effectively without predefined SOPs, take ownership during critical situations, and serve as a single point of contact (SPOC) for senior business leaders and VPs.
Job Title: Incident Response Manager
Location: Chennai
Duration: Full Time
Comcast · India - Chennai, Comcast India Engineering Cent