Responsible for the coordination and delivery of daily support to PhotoPass Operations.
Accountable for Imaging show excellence.
Responsible for developing and maintaining positive relationships with multiple teams across lines of business.
Coach and mentor Cast while providing feedback and ensuring accountability.
Guest Experience Managers must understand creative intent, maintain the vision of the DPI line of business, share Disney heritage and maintain brand integrity.
Manage and utilize tools, processes and resources to facilitate scheduling, labor tracking and accurate time recording.
Required Qualifications & Skills
Minimum of 2 years' Leadership experience
Strong service orientation and background
Demonstrated ability to develop and inspire hourly Cast
Ability to learn and adapt to new technologies, including comfort troubleshooting new systems and tools
Proven proficiency with various software/computer programs including MS Office programs
Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
Demonstrated strong verbal, written and presentation skills Proven ability to initiate, organize and complete multiple tasks in a timely manner
Demonstrated ability to champion change, share creative and new ideas, and to work as a team member
Demonstrated aptitude for budgeting and scheduling
Experience managing labor and timekeeping compliance
Ability to be flexible with work schedule, including weekends and holidays
Strong partnering skills for interaction with a variety of lines of business as well as vendors
Demonstrated strong coaching and mentoring skills
Preferred Qualifications & Skills:
Background in Photography
Proven experience and comfort using AI-enabled tools in a production/operations environment
Leadership experience in Entertainment/DPI or relevant field
Multiple languages
Proven experience with LightRoom, PhotoShop and other photo editing tools
Required Education:
Bachelor's Degree or equivalent professional experience
Preferred Education:
Bachelor's Degree in photography or equivalent professional experience
Job Posting Title:
Digital Photo Imaging Ops Mgr (CT)
Req ID:
10151579
Job Description:
The Guest Experience Manager with DPI Global Support Operations manages the daily operations of the Global Support team for Imaging locations at the Walt Disney World ®Resort. They lead, coach and develop front line Cast, foster a spirit of Performance Excellence with a focus on building strong relationships with business partners in a fast-paced environment.
Disney · Orlando, FL