Renewals Account Manager

Responsibilities

• Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
• Develop and execute effective Meddpic renewal plans for accounts in conjunction with the Sales and Customer Success team
• Identify expansion opportunities and work closely with Customer to support the cross/up-selling opportunities or hand over the opportunities to the Sales Account Managers
• Responsible for renewals process from first contact to close for the assigned customers:
• Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
• Establish and drive trusted customer relationships and ensure timely escalation of issues through to resolution.
• Essential requirements
• Proficient knowledge and the application of renewal process, policies and pricing
• Effectively manage multiple accounts and activities, maintaining momentum and customer satisfaction
• Proven direct sales experience, including building relationships with and selling to the enterprise level (calling on VP Operations, CTO, CIO and other Executives)
• Deep knowledge of the industries, trends, and issues to effectively leverage our domain experts and sales team to meet customers' business goals and renewal objectives
• Good communication skills [written, verbal, and listening], personal tact and diplomacy, and excellent problem-solving skills are mandatory
• Work strategically to realize account retention and expansion goals; Sets and develops strategy

Requirements

• 5 Years demonstrated success in a Technical Sales or Customer Success capacity with an Enterprise Software background preferred.
• 2 Years demonstrated success in a Renewals, Inside Sales or Account Manager role with an Enterprise Software background preferred.
• Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to drive renewals performance
• SaaS and Industrial / Enterprise Software background preferred
• Experience selling into the Utilities, Energy, Process, Pharma, Food and Beverage, Discrete or Transportation preferred
• Country/Industry/Domain Knowledge
• Commercial at AVEVA
• If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
• Find out more: https://www.aveva.com/en/about/careers/
• AVEVA is an Equal Opportunity Employer. We are committed to bei

Benefits

Additional Information

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Renewals Account Manager Location: Germany Employment Type: Full time The job You are responsible for executing "large, complex or unique solution renewals" for the assigned markets or accounts. You will play a key role in driving customer renewal engagement on a day to day basis performing account management responsibilities. You engage with AVEVA sales team and customers through a dynamic process to achieve renewal quota and business metrics focus on recurring business growth and retention of the existing customer base across assigned countries/region/industry sectors. You collaborate openly, sharing any intelligence gained on your accounts, proactively addressing observation and mitigating operational and retention risks with your peer functions including customer success, technical sales and product sales.

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