Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy
Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
You are expected to use AI powered tools to deliver metrics driven insights and coaching
You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours
You will respond to all chats within 24 business hours
Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement
Strictly adhere to Standard Operating Procedures for member management and escalations
Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal
Participate in on-going pilot programs and support additional programs as needed
Participate in collecting member testimonials to support partner success needs
Weekend and holiday on call responsibilities
PTO coverage responsibilities
You will maintain a high volume caseload (minimum of 500)
Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs.
Complete additional duties a
Benefits
Health insurancePaid time offRemote work options
Additional Information
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an Optimization Health Coach at Twin, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. This job is a great fit for you if you naturally help people take on difficult things in their lives, recognize that it is hard to change habits, and are skilled in behavioral tools that help activate people to make positive changes; you are quick to adopt new apps, use data to make decisions and enjoy integrating the latest medical science and technology in your coaching practices; and you would thrive on working with a talented care team, including leaning on nurses, nurse practitioners, and physicians assistants along with the Twin Health app to direct your guidance to our members.
As an Optimization health coach, your focus is around your members' next level of healing. You will help them sustain and maintain the progress they have made throughout their conditioning phase of the Twin program. You will be their ongoing partner to keep them engaged and motivated and ensure they are seeing continued success in the ways that matter to them.
The schedule for this position is Tuesday - Saturday (T-TH 11-7; F-Sa 9-5 in your time zone)
Excited to join us and do your part in improving people's health and happiness?
Twinhealth · Remote