Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
Manage risk while actively practicing loss prevention
Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
Develop relationships with clients. Desire to be their point of contact - they know your name and you know theirs
Provide advice and guidance and help people along their financial journey
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
Requirements
Required Availability: Monday-Friday, 7:30am-6:00pm with Rotating Saturdays, 8:30am-1:30pm
Exceptional customer service skills
Proficiency in Microsoft applications
Excellent written and verbal communication skills
Additional Preferred Skills:
Cash-handling experience
College hours
Experience in dealing with fraud, protecting customers' money, and build trust so clients feel comfortable and safe
Frost Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Benefits
Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
Job Description
It's about interactions more than transactions.
Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Frostbank · Austin