Service Technician
External
Miele · Vaughan$59K–$75K/yrFull-timeOn-siteToday
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Provide positive consumer interaction at the highest level
- The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
- Provide feedback to the RSM and potentially inform fellow Service Technicians on...
- Findings after attending site to resolve appliance challenges
- Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
- Maintain relationships with 3rd Parties
- Support as required from a technical perspective
- Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
- Be available on short notice during the business day to support as required
- Have a strong technical understanding of computers in order to navigate all of Miele's systems
- TSD, ETD, Mobile Client, etc.
- High Level of efficiency and effectiveness in required processes.
- Support the regional business as required when the RSM is absent
- Existing service job capacity/volume may change or vary based on Region and overall demand service
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at miele? Share your experience