Collections Specialist

Responsibilities

• Monitor and manage assigned accounts receivable balances and aging reports
• Proactively contact clients via email and phone regarding overdue invoices
• Process and post customer payments accurately and timely
• Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms
• Investigate and resolve billing discrepancies, short payments, and disputes
• Investigate and reconcile negative balances, including overpayments or duplicate payments
• Reconcile temporary credits and ensure proper application or reversal as appropriate
• Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence
• Maintain accurate documentation of all collection, payment, and reconciliation activities
• Prepare reporting on collection status, aging trends, and risk items
• Support end‑of‑month close activities related to accounts receivable
• Ensure compliance with company policies and applicable regulations

Requirements

• 2+ years' experience in collections, accounts receivable, or customer service.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office Suite, Excel, and accounting software.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Preferred Skills
• Knowledge of debt collection laws and regulations.
• Experience with CRM or ERP systems, ideally High Radius and Great Plains
• Ability to maintain professionalism in challenging situations.

Benefits

Additional Information

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Collections Specialist is responsible for managing accounts receivable, ensuring the timely collection of outstanding balances, and maintaining positive client relationships. This role partners closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues, investigate discrepancies, and reduce recurring collection risks. The ideal candidate is detail-oriented, customer-focused, and comfortable navigating payment discussions in a fast-paced fintech environment.

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