Acts as the knowledge expert of client specifications within print operations.
Acts as a liaison with Production and Client Services to address issues that arise regarding client SLA to ensure timely resolution of print related issues.
Proactively communicates issues associated with client SLA's to management and the Client Service Team.
Ability to inspect/ verify printed media, materials, and postage through the sign off process.
Ensures all special handing processes are followed via instructions.
Provide necessary feedback/ escalation to proper management if standards are not met. Including active communication between shifts, with peers and across departments.
Proficient knowledge of all in-house systems specific to each area of responsibility.
Cross train in all applicable areas to ensure quality goals are met and exceeded.
Verify that all jobs are properly reconciled and closed in a timely manner accurately.
Provides training for continuous improvement for new associates and cross training opportunities.
May perform other duties/responsibilities as needed or assigned.
Requirements
Minimum of 1 year of work experience in a Print/Production environment.
H.S. degree and equivalent preferred.
Strong oral and written communication skills. Must be able to communicate effectively.
Strong organizational skills. Able to multi-task and manage multiple priorities simultaneously.
Fluency in Spanish highly desired.
Must be flexible to work overtime, including weekends and holidays as required
Functional/Technical skills/Written Communication Skills
Attention to detail
Process management.
Ability to spend 8 hours walking on their feet.
Ability to work under tight deadlines
Microsoft Office proficient.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Benefits Information:
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings .
Use of AI in Hiring
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Disability Assistance
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Benefits
Vision insuranceFlexible schedule
Additional Information
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.
Under the general supervision of the Manager of DDS Print, the Production Control Specialist is responsible for ensuring all Client Service Level Agreements (SLA's) are met. Ensure accurate print quality of all products within their area of responsibility.
Broadridge · Edgewood, NY