Manage F&B Service : Communicate opportunities to enhance Food and beverage offerings with Executive Chef and Director, Fairmont Gold. Share guest feedback and assist in determining the Fairmont Gold Lounge menu, manage food costs, ordering, and presentation.
Operational Management : Manage daily operations of Fairmont Gold, overseeing Guest Services and Lounge operations.
Exceptional Service : Consistently provide professional, friendly, and engaging service to ensure an unforgettable experience for Fairmont Gold guests.
Leadership : Lead, manage and inspire the Fairmont Gold team, to continuously elevate their service and offerings to an exceptional level. Conduct coaching and performance management where required.
Training & Onboarding : Oversee onboarding of new colleagues to ensure required training is completed to the highest level. Assist with executing ongoing training opportunities for the team to enhance service levels.
Standards Adherence : Manage daily operation to ensure full compliance with Fairmont Gold standards and operating procedures, while striving to align service and offerings with Forbes 5 Star standards.
Revenue Optimization : Work closely with Front Office team to execute strategies to maximize revenue opportunities through daily management of the upsell program.
Continuous Elevation : Identify and develop existing policies and procedures to enhance the guest experience, keeping our services ahead of industry trends
Guest Concern Resolution : Handle Fairmont Gold guest concerns in a proactive manner, ensuring that all issues are logged, followed up on, and brought to a swift and satisfactory resolution.
Collaboration : Liaise with the Front Office and Housekeeping teams to ensure a seamless arrival and departure process for Fairmont Gold guests. Manage Fairmont Gold inventory effectively and collaborate on initiatives to deliver five-star service consistently.
Department Management : Conduct regularly scheduled departmental meetings and support the Director, Fairmont Gold in various areas, including forecasting, scheduling, payroll, purchasing, and recruitment. Oversee training and Onboarding of new team members.
Your experience and skills include:
Previous leadership experience in a similar guest relations capacity required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Competitive Salary starting at $69,600
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Accorhotel · Victoria, Canada